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These guidelines are not an exhaustive list. Additional legal and regulatory information about the use of Neos can be found in:

This document is a list of guidelines and content behaviours that a user should follow when using Neos. If you have any questions contact the Neos Moderation Team.

If you ever witness acts of these guidelines being ignored or a situation that these guidelines may not cover, please make a support ticket.

Conflict Resolution

When conflicts in Neos occur, the Neos Moderation Team encourages conflict resolution with session hosts or the users involved. First, try talking with others in the event of a disagreement. There are also self-moderation tools available with which users can manage many conflicts themselves.

If a conflict can’t be resolved with these tools, and the scope of the issue goes beyond what a session’s host, moderators, or users can manage, please contact moderation for assistance.

Age Limits

  1. Account Registration or Use if you are under the age of 13 is strictly against the guidelines.
    1. Supervised use is only permitted with parental consent during play on the parent’s account.

Game Modification

  1. Modification and/or reverse engineering of the Neos Application is against the Neos EULA
    1. There is an early plugin system which may be used to develop in the Neos Environment for the purposes of experimentation or enhancement. Please see #plugin-development channel on the Neos Discord for more information.


  1. Harassment can be any persistent uninvited contact that is creating alarm, annoyance, or severe emotional distress or duress:
    1. The following are examples of harassment:
      1. Setting off fireworks in another user’s face after they have requested you to stop
      2. Messaging users repeatedly when they ask you to stop, or they cease responding to you
      3. Aggressively interacting or assaulting users due to your differences or disagreements
      4. Repeated and unwelcome social invitations for dates or intimacy
      5. Repeated and unwelcome interactions with another user or their avatar, such as petting, hugging, climbing onto, or other interactions the user requested to stop.
    2. The following are examples of acceptable behaviour dependent upon the social context and participants' consent:
      1. Respawn users as part of a game mode everyone joined in willingly
      2. Use/spawn in loud or disruptive gadgets after asking users if one can
  2. Sexual harassment is unwelcome conduct of a sexual nature which makes a person feel violated, humiliated and/or intimidated. Examples of conduct or behavior which constitute sexual harassment include, but are not limited to:
    1. Unwelcome sexual contact including stroking, kissing, fondling, or inappropriate touching
    2. Violence that is sexual in nature
    3. The use of threats or rewards to solicit sexual favors
    4. Sexual comments, gestures, or advances
    5. Sending unsolicited sexually explicit messages
    6. Consenting users are welcome to have adult interactions in private worlds, but it is essential to be certain all others in the world are comfortable with your behavior before it begins.
  3. Impersonating other users, groups or Neos Team members with malicious intent outside of clearly recognizable parody and/or comedy
  4. Distributing personal identifying information, or “Doxxing” users with details such as:
    1. Real names
    2. Photographs
    3. Phone numbers
    4. Addresses

Hateful Content

The following examples are what we consider hateful content on the platform are against the guidelines:

  1. Intolerance, hate speech, symbols, actions, and discrimination of any kind.
  2. Anything that targets a group and promotes ill-will against them.
  3. Organizing, creating, or being involved in a group or more that is based on or advocates discrimination, harassment, or intense hate.

User Uploaded Content & Rights of Use

The following text below outlines what constitutes Uploaded Content is to a User and what guidelines you should follow.

  1. Assets or files uploaded by means of importing or streamed into Neos are considered “Uploaded Content”
  2. Users are responsible for what content is uploaded, or misuse that can occur on Neos
  3. Misuse can be considered as:
    1. Sharing assets with license agreements from storefronts or services, that you are not legally allowed to
    2. Publicly sharing paid assets with the intent for them to be distributed
    3. Taking others IP and passing it as your own
    4. Using assets obtained in the process of “ripping” from games, software etc. or from sites that host content obtained in such a way
    5. Using, saving, or exporting assets produced by other users on Neos without their knowledge or consent.
  4. If we are notified of misuse by a license holder then you will be notified and the content may be taken down.
  5. In general, for proper usage or ease of access on the platform, it is better to:
    1. Use assets with more lenient licenses such as CC0 or CC attribution which allow for general use and follow the rules of accreditation contained within them
    2. Keep questionable assets intended for research or personal use within personal projects private
    3. Use mediation in these situations, informing the users who are unaware of their improper asset usage is key
  6. If you find acts of profiting from uploaded content or gross misuse of content that a user does not have rights to, please contact the Neos Moderation Team or send a takedown request to

Obscene Content

The lines below deal with Neos policy on what qualifies as obscene content, and what is unwelcome and prohibited by the platform.

  1. Obscene content is defined as media depicting extreme acts of violence, self-harm, fatal injury or gore
  2. Such media is not allowed in publicly accessible sessions, livestreams or within social media alluding to the Neos Brand or in any way associating the offending content with the platform
  3. Examples of prohibited use of this content:
    1. Showing a video containing depictions of fatal injury in a session where the host doesn’t consent
    2. Showing content containing acts of grotesque dismemberment, death or extreme shock value

Adult Content

  1. Adult Content such as:
    1. Pornography, Nudity, Depiction of sexual acts, or Fetish Play are not allowed in:
      1. Public sessions that are Anyone, Contacts, Contacts+ and not Hidden from session lists.
      2. Public media such as livestreams, videos, pictures, etc.
      3. Social media posts or comments alluding to Neos Brand
  2. As such, a user should be aware of the following:
    1. That they are not allowed to use assets containing or related to Adult Content in a public session.
    2. That they are to:
      1. As a Session Host, check that users are 18+ and consenting to such content
      2. Host adult Content only in Invite or Hidden Sessions where a user cannot publicly see what’s going on within the world preview
      3. As a Session Host, Adult sessions that are accessible through Contacts/Contacts+ must be using a registered headless account, and users who are friends to the account must be vetted properly by the operator
  3. Adult Content made in Neos may only be distributed to sites intended to host said content for consumption.
    1. Sites that are in the public eye (Twitter, TikTok, Facebook etc) are heavily discouraged, and based on the content takedown requests may be made. Adult content must be kept private or placed on sites that are clearly marked for adult content
  4. Advertising Adult Content is allowed as long as it does not present itself as affiliated with Neos or negatively impact Neos’ image as a public space.
    1. Some examples allowed within the guidelines:
      1. If releasing Adult Content on Patreon, ensure the account is listed for adults only
      2. Letting people know that a users Discord has new content to consume
      3. Using public Twitter posts to redirect to such channels, with comments set to mention only
    2. Some examples not allowed within the guidelines:
    3. Posting adult content made in Neos to a user’s Facebook account, or anywhere minors may have access
    4. Using adult assets within a public session not suitable for a public experience to advertise user works

User Data Tracking

  1. The use of any on-platform system to track users in Neos is only allowed with the knowledge and consent of all users being tracked directly or indirectly. Examples for this may include,
    1. Using WebSockets to track user top scores within an on-platform game
    2. Logix systems/cloud variables
    3. Tracking pixels on items, tools, or avatars

Users must be explicitly informed when they are tracked and the purpose of the tracking through on-platform request dialogues or have the information readily available when the user makes use of the item, avatar, world, or experience.

Commercial Content

  1. A Neos Pro License is required if a users usage is Commercial or Institutional
    1. Users do not need a license to make independent content for Youtube, Twitch, TikTok, etc as long as they mention the Neos brand
    2. If unsure please send a request to and we will respond

Transcription Information

This page was last transcribed: 2021-11-14 from the original guidelines document. Every effort was made to keep the content and meaning accurate but it may be out of date from the original document.